Refund Policy covering digital goods, replacements, eligible refund situations, evidence and buyer-caused restrictions.">
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PVAMARKET POLICY

Refund Policy

This policy explains how refund and replacement requests for digital products are handled and the situations in which a claim may or may not qualify.

1. General Refund Rule

Because many PVAMARKET products are digital goods that may be delivered instantly, refunds are generally limited to cases where the purchased item was not delivered, was materially different from the listing, or was confirmed as non-working within the applicable warranty conditions.

2. Replacement Before Refund

Where a valid issue can be resolved by replacement, PVAMARKET may provide a replacement item before considering a monetary refund.

3. Buyer-Caused Restrictions

A refund or replacement may not be available when an account was working at delivery but later became restricted, suspended, locked, or banned because of the buyer's actions, misuse, third-party platform policy enforcement, or changes made after delivery.

4. Evidence for a Claim

For some claims, support may request reasonable evidence showing the issue. This can include order details, error information, or a continuous screen recording where needed to verify what happened.

5. Non-Refundable Situations

Refunds may be declined in situations such as:

  • The buyer changed credentials or recovery information and then lost access.
  • The account was used in a way that violated the third-party platform's rules.
  • The buyer provided incorrect information during checkout.
  • The buyer simply changed their mind after a digital item was delivered and disclosed.
  • The issue falls outside the warranty or support conditions stated for that product.

6. Payment Network Fees

Blockchain, payment-network, exchange, or processor fees may not be refundable because those fees can be charged by third parties and may already have been consumed by the transaction.

7. How to Request Support

If you believe your order qualifies for replacement or refund review, contact support through the Contact Us section and include your order information and a clear description of the problem.

8. Review of Claims

Refund and replacement requests are reviewed against the product description, delivery records, available evidence, and the policy terms that applied at the time of purchase.

Last updated: September 5, 2026